The email & SMS team built for health, wellness and supplement brands

XenovaWelcome flow · Loyalty

Flora & KinCampaign · Promotion

GroveProduct education · Bundle

RootLumaWelcome flow

Trusted to manage retention for 20+ brands every month.

Retention is the only thing we do, and health, wellness and supplements is where we have done most of it. Every account we manage adds to a body of category-specific experience — what educates, what converts, what gets flagged — that the next account benefits from.

Everything your retention channel needs, handled by one team.

From planning to reporting, we run the complete email and SMS operation in-house.

Supplement retention is not standard ecommerce.

Generic email systems assume the customer already understands what they are buying. In supplements, trust, timing and clarity do most of the selling.

• Education has to happen before urgency. Ingredients, routines and results are explained before anyone is asked to buy.
• Replenishment follows the product, not a standard 30-day template. Reorder timing is built around how each product is actually used.
• Claims must persuade without creating unnecessary compliance risk. Every campaign and flow goes through a claims-aware review before it goes live.
• First-time buyers, subscribers and loyal customers need different journeys. One welcome flow cannot serve all three.

Built to make retention a real revenue channel.

Four examples of how strategy, creative and implementation work together across health, wellness and supplement brands.

From opportunity to live send.

1. Find the opportunity We audit the account, customer journey and current performance to decide what matters most.
2. Plan and produce We map the calendar, then handle the strategy, copy, design and segmentation.
3. Launch and improve We build, QA and report, then carry each learning into the next cycle.