A specialist retention team built to own the whole channel

We help health, wellness and supplement brands turn email and SMS into a more reliable source of repeat purchases and customer revenue. Strategy, copy, design and implementation under one roof.

Our story

Syncopated started in Bhopal in 2024 with a simple belief: brands should not need separate freelancers and agencies for strategy, copy, design and implementation just to run one retention channel well.

What began as a specialist email practice has grown into an in-house team managing retention for more than 20 active brands. The team stays focused on email and SMS, with deeper experience in health, wellness and supplements where education, timing and trust matter more.

• The work stays in-house Strategy, copy, design and implementation are handled by the same team.
• One team owns the channel Fewer handoffs, clearer accountability and one connected plan.
• Category depth compounds Every health and supplement account makes the next strategy sharper.

One connected team

Specialists work together from the first strategic decision to the final quality check inside Klaviyo or Omnisend.

The team

Strategists, copywriters, designers and implementation specialists work together from one office in Bhopal, with one shared standard for the final output.

How we work

• Own the outcome We take responsibility for the full channel, not only the individual task in front of us.
• Show the reasoning Recommendations come with a clear strategic reason, not jargon or a black box.
• Keep improving Every campaign, flow and test becomes input for the next better decision.