Terms & Conditions

These Terms explain the rules for using our website and clarify the difference between public website information and a separately contracted client engagement.

1. Acceptance of these Terms

These Terms & Conditions govern your access to and use of the website identified above. By visiting or using the website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website. If you use the website for a company or other organisation, you confirm that you have authority to accept these Terms on its behalf.

2. About Syncopated

Syncopated Marketing is a specialist email and SMS retention team serving health, wellness and supplement brands. If an operating or legal entity is named in the page details, references to “Syncopated”, “we”, “us” and “our” include that entity. These Terms apply to the public website. They are not a client service agreement.

3. Website information

We provide the website and its content for general business and informational purposes. We aim to keep information useful and current, but we do not promise that every page is complete, accurate or available at all times. We may change, remove or update website content without notice.

4. No professional advice

Website content, including material about marketing performance, deliverability, supplement claims, compliance or business strategy, is general information only. It is not legal, regulatory, medical, financial, tax or other professional advice. You should obtain advice appropriate to your circumstances before acting on information from the website.

5. Enquiries and strategy calls

Submitting an enquiry, booking a call or receiving preliminary observations does not create an agency-client, advisory, fiduciary or other professional relationship. We may decline an enquiry or proposed engagement at our discretion. No work begins until the parties agree the scope and any required agreement is signed.

6. Professional services

Any services we provide are governed by a separate proposal, statement of work, service agreement or other written contract. That contract will control if it conflicts with these website Terms. Unless a signed agreement expressly says otherwise, website descriptions do not guarantee a particular scope, number of deliverables, timeline or result. The contract will typically cover:

• Scope, deliverables, revision limits and approval responsibilities
• Fees, taxes, invoicing, third-party platform costs and payment timing
• Start dates, timelines, delays, pauses and termination rights
• Ownership and permitted use of final deliverables and working files
• Confidentiality, data handling, warranties and liability
• Cancellation, credit and refund terms, if any

7. Results and performance claims

Case studies, testimonials, revenue ranges and examples describe particular clients or selected work. They are provided for context and do not guarantee that another brand will achieve the same outcome. Results depend on factors outside our control, including products, pricing, offers, traffic, list quality, platform setup, approvals, inventory, customer behaviour and market conditions. Performance figures should be read with any qualifier shown beside them.

8. Intellectual property

The website and its original content, structure, copy, graphics, branding, code and other materials are owned by or licensed to Syncopated and are protected by applicable intellectual-property laws. You may view and make a limited copy of public pages for your internal evaluation of our services. No other licence is granted.

• Do not reproduce, publish, sell, sublicense or commercially exploit website content without written permission
• Do not remove copyright, trademark or ownership notices
• Do not present our work, case studies, templates, methods or branding as your own
• Client names, logos and work remain the property of their respective owners and appear only for identification or with permission

9. Permitted use

You may use the website only for lawful purposes and in a way that does not harm the website, our business, our service providers or another person.

• Do not attempt to gain unauthorised access to the website, accounts, servers or connected systems
• Do not introduce malware, harmful code, automated attacks or unreasonable traffic
• Do not scrape, harvest or systematically extract website content or personal information without permission
• Do not impersonate another person, submit false information or interfere with security features
• Do not use the website to violate law, intellectual-property rights, privacy rights or contractual obligations

10. Third-party services and links

The website may use or link to third-party services, including scheduling tools such as Cal.com. Third parties operate under their own terms and privacy notices. We do not control and are not responsible for their availability, security, content or practices. A link does not necessarily mean that we endorse every statement, product or service on the linked website.

11. Website availability

We may suspend, restrict or discontinue any part of the website for maintenance, security, legal, operational or commercial reasons. We are not responsible for interruptions, errors, data loss or delays caused by internet networks, hosting providers, third-party services or events beyond our reasonable control.

12. Disclaimers

To the fullest extent permitted by law, the website is provided on an “as available” basis. We disclaim implied warranties relating to availability, accuracy, fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the website will be uninterrupted, error-free, secure or free from harmful components. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

13. Limitation of liability

To the fullest extent permitted by law, Syncopated and its owners, directors, employees and contractors will not be liable for indirect, incidental, special, consequential, exemplary or punitive loss arising from use of, inability to use, or reliance on the website. This includes loss of profit, revenue, opportunity, goodwill, data or anticipated savings. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or wilful misconduct where applicable.

14. Your responsibility

You are responsible for the information you submit, the decisions you make using website content and your compliance with applicable law. To the extent permitted by law, you agree to compensate Syncopated for third-party claims, losses and reasonable costs caused by your unlawful misuse of the website or your material breach of these Terms.

15. Privacy

Our Privacy Policy explains how we handle personal information collected through the website, enquiries, bookings and applications. It forms part of these Terms. Third-party services linked or embedded on the website may also apply their own privacy terms.

16. Changes to these Terms

We may update these Terms when the website, our business or applicable requirements change. The latest version will appear on this page with a revised “Last updated” date. Continued use of the website after an update means you accept the revised Terms to the extent permitted by law.

17. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory law that applies, the courts located in Bhopal, Madhya Pradesh will have exclusive jurisdiction over disputes arising from these Terms or use of the website. Before filing a claim, each party should make a reasonable effort to resolve the issue through written discussion.

18. General terms

If a provision is found unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not transfer your rights under these Terms without our written consent. Headings are included only for convenience.

Questions about these Terms

Contact us if you have a question about website use or need to clarify which terms govern a proposed service engagement. Postal address: Bhopal, Madhya Pradesh, India. Website: https://syncopated.co. Email: n@syncopated.co.