Privacy Policy

This Policy explains what personal information we collect through our website and business enquiries, why we use it, when we share it and the choices available to you.

1. Who we are

This Privacy Policy applies to Syncopated Marketing and the website identified above. We decide how personal information collected through this website is used. If an operating or legal entity is named in the page details, references to “Syncopated”, “we”, “us” and “our” include that entity.

2. Information we collect

We collect information you choose to provide and limited technical information created when you use the website.

• Contact details, such as your name, work email address, phone number, company and job title
• Information included in an enquiry, email, strategy-call booking or other correspondence
• Business information you share about your store, marketing setup, goals or service requirements
• Application details, portfolio links, CVs and other information submitted for a role
• Scheduling information processed when you book a call through Cal.com
• Basic device, browser, referral, country and page-usage information made available by our hosting or analytics providers

3. How we collect information

We may collect information directly from you when you contact us, book a call, apply for a role, respond to us or become a client. We may also receive limited information automatically through our website host, embedded tools and security systems, or from public business sources when relevant to an enquiry.

4. How we use information

We use personal information only for legitimate business purposes and as permitted by applicable law.

• Responding to enquiries and arranging strategy calls
• Evaluating whether our services are suitable for a prospective client
• Preparing proposals, onboarding clients and delivering contracted services
• Reviewing job applications and communicating with candidates
• Operating, securing, measuring and improving the website
• Maintaining business records, resolving disputes and meeting legal obligations
• Sending business communications you requested or that we reasonably believe are relevant, subject to your right to opt out

5. Legal grounds

Depending on where you are located, we rely on one or more lawful grounds to process information: your consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business. Where consent is the basis, you may withdraw it at any time without affecting earlier processing.

6. Cookies, analytics and embedded tools

Our analytics is designed without cookies or persistent identifiers. Our embedded Cal.com scheduler and any other third-party feature may process information or use essential storage under its own privacy terms. If we add non-essential analytics, advertising or tracking technologies, we will update this Policy and use consent controls where required.

7. When we share information

We do not sell personal information. We may share it with service providers that help us host the website, schedule calls, communicate, collaborate, store files, manage projects, secure systems or provide professional advice. We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, reorganisation or transfer of the business. Providers are permitted to use information only for the relevant service or as otherwise allowed by law.

8. Client-account data

When we handle customer or subscriber data inside a client’s ecommerce, email or SMS systems, we normally process that data on the client’s instructions. The client controls that data and is responsible for its own privacy notice and lawful collection. Our handling of such data is governed by the applicable service agreement and, where used, a data-processing agreement.

9. International processing

Our team and service providers may process information in India and other countries. Privacy laws may differ between those locations. Where applicable law requires safeguards for an international transfer, we use appropriate contractual or legal measures and assess the providers involved.

10. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and tax records, handling candidate applications, resolving disputes and meeting legal obligations. Retention periods depend on the nature of the information, our relationship with you and applicable requirements. We delete, anonymise or securely archive information when it is no longer needed.

11. Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No online service or transmission method is completely secure, so we cannot guarantee absolute security.

12. Your choices and rights

Subject to the law that applies to you, you may ask us to provide access to personal information, correct inaccurate information, erase information, restrict or object to processing, provide a portable copy, or withdraw consent. You may also opt out of marketing communications and raise a grievance or complaint with the relevant authority. We may need to verify your identity before completing a request. Some rights are subject to lawful exceptions and record-retention duties.

13. Children’s privacy

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and, where appropriate, delete it.

14. Third-party websites

The website may link to services or websites we do not control. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information.

15. Changes to this Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will appear on this page with a revised “Last updated” date. Material changes may also be communicated through another reasonable channel.

Questions or privacy requests

Contact us if you have a question about this Policy, want to exercise a privacy right or wish to raise a grievance. Postal address: Bhopal, Madhya Pradesh, India. Website: https://syncopated.co. Email: n@syncopated.co.