Welcome to Xenova — loyalty onboarding without a discount

Xenova<welcome@xenova.example>29 Aug 2026, 09:00 IST
to you · Portfolio
Category: Welcome flow · LoyaltyBrand: Performance supplement
The first message in a welcome flow usually gives away margin. This one earns attention instead: it introduces the loyalty programme, shows exactly how points turn into savings, and lets the product carry the visual weight.
- Job of the email Explain the programme clearly enough that the second purchase is already planned.
- Design decision A spend / get / discount / points table — information a subscriber can act on — rather than a hero-and-button layout.
- Category detail Four benefit icons (focus, energy, strength, recovery) keep the claims at the level of supported functions.

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